The following terms and conditions apply to projects undertaken by ecomautomationexperts.com:

COPYRIGHT

You will own the copyright to all the content we create for you and deliver according to the agreed terms. We will not have any copyright to the content, and you are free to publish and use it as you see fit.

PAYMENT

100% advance payment is required for all services listed on our website. The client is responsible for all transaction fees and taxes (if applicable).

REVISIONS

We offer unlimited revisions on work that has been delivered, as long as the requests are made within 14 days of delivery. All revision requests will be completed according to the urgency of the order, with a standard minimum turnaround time of 24 hours. Please note that we continue to offer unlimited revisions until the draft receives the customer’s full approval.

Revisions come into play at the end of the order process, once the product has been presented for review and the status has been updated to “Waiting for Customer Approval.” At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met on the entire product.

Additionally, the customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format, and they own the rights to it. This empowers our clients to have full control over the final product and make any desired adjustments to align with their preferences and objectives.

CHANGE OF MIND

At The ECOM Automation, we understand that sometimes clients may have a change of mind regarding their projects. In such cases, please note that we do not offer refunds. We believe in maintaining the integrity of our refund policy, and we encourage clients to carefully consider their projects before proceeding.

PROJECT REQUIREMENTS

All project requirements will be discussed with clients before the project begins. Service-level disputes will be resolved based on the agreed-upon terms and requirements at the start of the project, these terms and conditions, and reasonable business practices.

REFUND POLICY

Please read our refund policy carefully to fully understand your rights and limitations under The ECOM Automation Policies. While we do offer refunds under certain circumstances, they are governed by specific terms and are not unconditional.

ECOM Automation offers a 100% refund on all services—only under the following conditions:

A refund may be granted only if:

• • You selected a special or custom package.
  • You requested revisions beyond the initial concepts.
  • You have been unresponsive for more than two weeks without prior notice.
  • The project was put on hold at your request.
  • You have violated company policies.
  • The creative brief lacked necessary information required to start the project.
  • Your business is undergoing closure or a name change.
  • The reason for your refund request is unrelated to the service provided, such as:
  • You have already approved multiple sets of revisions for the service.

TERM OF USE OF THIS WEBSITE

By using this website, you agree to be bound by the terms outlined below. These terms govern your access to and use of ECOM Automation’s services and website.

You agree to defend, indemnify, and hold harmless ECOM Automation and its subsidiaries, affiliates, officers, agents, and employees from any claims, damages, liabilities, and expenses resulting from: Your use of the website or services Your violation of these Terms of Use Your infringement of any third-party rights, including but not limited to intellectual property, confidentiality, or privacy rights

The use of this website or agreement to these terms does not constitute a joint venture, partnership, employment, or agency relationship between you and ECOM Automation.